A majority of school district IT departments are short on time and resources, and this makes it hard to implement technology effectively. School district IT departments will have to learn how to do more with less if they are going to support the demand for new technologies successfully. By becoming more proactive in their approach, IT staff can work more intelligently and use their existing resources more effectively. Here are the ways that school district IT departments, despite having limited resources, can adopt a more mature and modern approach that will allow them to be more successful.
Build an IT knowledge base
Organizations create a knowledge base of articles with knowledge-centred supportexplaining IT procedures, solutions to problems, answers to frequently asked questions, and so on. A knowledge base not only serves as a useful resource for IT staff as they seek to resolve an issue but also reduces the amount of time needed to train new IT staff.
This content is created by IT employees as a by-product of answering questions and resolving problems for users. In this way, documenting their responses to IT issues becomes an organic part of a school system’s business process.
Developing a knowledge base is a time-consuming process, and it requires discipline to adhere to the process. However, this investment can pay off in a big way, for instance,organizations with knowledge-centred support see a 30 to 50 percent increase in the number of IT service requests that are resolved during initial contact.
Keep watching this space for more such key points to a modern IT approach in K-12 schools.